USER TERMS

These terms of use ("Terms of Use") mandate the terms on which users or visitors (the “Users”) accessing the platform www.hiquick.in and any corresponding websites or mobile applications (the “Platform”), owned and operated by Quick  (“Quick”).

The Platform may be used by Users to avail Quick Services (defined below), through either merchants registered with the Platform (“Tied-up Merchants”), or merchants not registered with the Platform (“Non-tied up Merchants”; both Tied-up Merchants and Non-tied up Merchants shall hereinafter collectively be referred to as “Merchants”, wherever the context so requires or permits) and delivery partners (“Delivery Partners”).Users are requested to carefully read the Terms of Use before using the Platform or registering on the Platform or accessing any material or information through the Platform. Through the continued use of the Platform, or accepting these Terms of Use at the time of creating an Account, Users accept these Terms of Use and agree to be legally bound by the same. Not with standing the generality of the foregoing, Quick shall intimate the Users regarding any changes to these Terms of Use annually.Use of and access to the Platform is offered to Users upon the condition of acceptance of all the terms, conditions and notices contained in these Terms of Use and Privacy Policy, along with any amendments made by Quick at its sole discretion and posted on the Platform from time to time and subject to the above, Quick grants Users a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform and the Quick Services.

1. Eligibility: a. The Platform, and by extension, the Quick Services, are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by Quick from accessing the Platform for any reason whatsoever. Users represent that they are of legal age to form a binding contract and are not a person barred from receiving, using, availing or accessing the Platform, and by extension, the Quick Services under applicable law. b. Quick reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without any reasons for doing so. c. Users shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, Users are prohibited from selling, trading, or otherwise transferring their Account to another party or impersonating any other person for the purpose of creating an Account with the Platform.

2. Registration: a. Subject to the acceptance of all the terms, conditions and notices contained in these Terms of Use and Privacy Policy, along with any amendments made by Quick at its sole discretion and posted on the Platform from time to time and subject to the Users’ registration on the Platform through the creation of an Account (as defined below), Users are granted a personal, non-exclusive, non-transferrable, and limited right to access the Platform, avail the Quick Services and connect with Merchants and Delivery Partners on the Platform. A User’s ability to continue using the Platform and Quick Services is subject to their continued maintenance of an Account on the Platform. b. In order to use the Platform and avail the Quick Services, Users will have to register on the Platform and create an account with a unique user identity and password (“Account”). Users will be required to enter their personal information including their name, contact details, email address and valid phone number while registering an Account. As part of the registration, Users may be required to undertake a verification process to verify the information provided. c. Users agree and accept that the information provided by the User for the creation of their Account is complete, true, accurate and up-to-date. In the event of any change to such information, Users are required to immediately update their Account information. Users acknowledge and accept that Quick has not independently verified the information and Quick shall in no way be responsible or liable for the accuracy or completeness of any information provided by Users. If Users provide any information that is untrue, inaccurate, not current or incomplete, or Quick has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Quick reserves the right to suspend or terminate the respective User Account and refuse any and all current or future use of the Platform (or any portion thereof) through such User Account, at any time. d. Users are responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur through their Account. Users agree to (i) immediately notify Quick of any unauthorized use of their Account, related information or any other breach of security, and (ii) ensure that they exit from their Account at the end of each session. Quick cannot and will not be liable for any loss or damage arising from User failure to comply with this provision. Users may be held liable for losses incurred by Quick or any other User of or visitor to the Platform due to authorized or unauthorized use of their Account as a result of User failure in keeping their Account information secure and confidential. Use of another User’s Account information is expressly prohibited. e. Quick shall use User location-based information that is captured by Quick through the global positioning system when they use their mobile device or computer to request a Quick Service on the Platform. Such location based information shall be used by Quick only to facilitate and improve the Quick Services being offered to Users. f. In the case where the Platform is unable to establish a unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. Quick reserves the full discretion to suspend a User's Account in the above event and does not have the obligation/liability to share any Account information whatsoever.

3. Quick Services: a. The Platform provides Users with the following services (collectively, the “Quick Services”): i. It facilitates Users to connect with Merchants and Delivery Partners to view and purchase products listed on the Platform by Tied Up Merchants (the “Items”) and thereafter allows Users to have the purchased Items delivered through Delivery Partners (“Purchase Services”); ii. It facilitates Users to purchase products from Non-tied up Merchants and get the same delivered through the Delivery Partners (“Delivery Services”); iii. It facilitates Users to have packages picked up- and dropped off from 1 (one) location to the other through Delivery Partners (“PND Services”); iv. It facilitates Users to avail the bike taxi service provided by the Delivery Partners (“Bike Taxi Services”); and v. It facilitates Users to avail the bike pool/share service provided by other Users, registered as ‘Pool Partners’ (“Bike Pool Services”). b. Quick may, at its absolute sole discretion, add, modify, upgrade, extend or withdraw any of the Quick Services listed above from time to time, and at its sole discretion. Quick does not provide any guarantee that the Quick Services will be made available to Users at all times. c. Users hereby agree and acknowledge that Quick is only a marketplace, and as such, only acts as a facilitator between Users, Merchants and/or Delivery Partners (as the case maybe) in order to initiate transactions with said merchants and/or Delivery Partners. Users hereby agree and acknowledge that Quick is not a party to any of the transactions that are initiated between Users, Merchants and/or Delivery Partners through the Platform and Quick shall not be liable in any manner or incur any liability with respect to the Items/services/products offered and/or performed by the Merchants or the Delivery Partners, as the case may be. Further, Users hereby agree and acknowledge that Quick shall not be liable for the conduct, acts and/or omissions of the Merchants (including their employees and consultants) and Delivery Partners in the course of providing their Items/services/products to Users, or for any loss or damage to Users as a consequence of or in relation to the Items/services/products being provided by the Merchants and/or the Delivery Partners, as the case may be. d. Users hereby acknowledge that Quick shall not be liable for any damages of any kind arising from their use of the Quick Services, including, but not limited to direct, indirect, incidental, punitive, special, exemplary or consequential damages. e. When required by Quick or under applicable law, Users agree to provide as much information as possible on the Platform with respect to the Items or Quick Services sought to be purchased or avail on the Platform. Quick shall be entitled at any time without giving any reason, to terminate User requests for any Quick Service, provided however that Quick shall make best efforts where prudent to inform Users regarding such cancellations and the reasons for the same. f. Users hereby agree that Quick shall not be liable for any conduct or misbehaviour or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, Users agree that Quick has no control over the Items provided by the Merchants and therefore, Quick shall not incur any liability with respect to such Items. g. The Products/services displayed on the Platform are dependent on the availability of Merchants and Delivery Partners at the time of the transaction. h. Quick will not perform any Quick Services that may result in any act that is immoral/unethical/unlawful/banned either under applicable law, Quick’s Policies (defined below) or at the sole discretion of Quick. Quick may also refuse to perform any task on the grounds that such task is prohibited under any contract to which Quick is a party. i. Users understand and acknowledge that Quick by itself does not sell or provide any Items. Quick is not responsible for the quality, merchantability or fitness of the Items. Accordingly, in the event of any grievances arising from the transaction initiated by Users on the Platform pertaining to purchase or sale of any product from any Merchant, Users may contact Quick support for routing your grievances to the Merchant through the Platform. j. Users shall intimate any complaints with respect to any Quick Services within 24 (twenty four) hours of using such Quick Services. k. Quick Services cannot be initiated for item(s) which are illegal, hazardous, dangerous, or otherwise restricted or constitute items which are prohibited by any statute or law or regulation. Such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages (except as specifically provided) or any intoxicant or narcotics and psychotropic substances.

4. Payment Terms:a. Users shall pay such amount indicated on the Platform with respect to the Quick Services availed. Users may be charged a separate service fee (“Service Fees”). The Service Fees shall be paid prior to availing any of the respective Quick Services. b. Users agree that Quick may use certain third-party vendors and service providers, including payment gateways, to process the payments made by Users on the Platform. c. Where enabled by the respective Merchant, Users may pay for the respective Quick Services through ‘Cash on Delivery’. Users understand and acknowledge that Delivery Partners may not have exact change during the time of payment, and as such, it shall be the Users responsibility to ensure that they provide the exact amount for the Quick Services as indicated on the Platform.

5. User Generated Content: a. Users agree that: (i) after completion of a transaction on the Platform, the Platform will prompt the User with an option to provide a rating and/or comments about the Delivery Partner (with respect to the services performed by the Delivery Partner) and Merchants (with respect to the Items sold/provided by them) (the “User Content”); and (ii) the Delivery Partner and the Tied-Up Merchants may also be prompted to rate the User on the Platform. Based upon such Delivery Partner and Merchant ratings, User rating scores on the Platform will be determined and displayed. b. Quick and its affiliates reserve the right to use, share and display User Content in any manner in connection with the business of Quick and its affiliates, including on the Platform, without attribution to or approval of Users and Users hereby consent to the same. Quick and its affiliates reserve the right to edit or remove User Content in the event that such User Content include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or Quick’s Policies or its affiliates’ content policies.

6. Cancellation and Refund: a. Quick shall confirm and initiate the execution of the transaction initiated by Users upon receiving confirmation from Users for the same. If Users wish to cancel a transaction on the Platform, they shall select the cancel option on the Platform. It is to be noted that Users may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner or the Merchant, as the case may be. With respect to work commenced by Merchants the cancellation fee will be charged to such Users which will be in accordance with the cancellation and refund policies of such Merchants. b. Quick may cancel transactions initiated by Users on the Platform, on the instructions of the Merchants/Delivery Partners, if :i.The designated address provided by Users is outside the service zone of the Merchant/Delivery Partner.ii.There is no User response via phone or any other communication channel at the time of confirmation of the order booking. iii. The transaction involves supply/delivery/purchase of any material good that is illegal, offensive or violative of the Terms of Use. iv.The User is not physically present or is unreachable once the Delivery Partner reaches the designated delivery location, for a period in excess of fifteen (15) minutes.v.Information, instructions and authorisations provided by Users are not complete or sufficient to execute the transaction.vi,If any Merchant’s outlet is closed. vii.If a Delivery Partner is not available to perform the services.viii.If any Item or product is not in stock with the Merchant. ix.If the transaction cannot be completed for reasons not in control of Quick. x. Users shall only be able to claim refunds for transactions initiated if they have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, Users shall be eligible to get the refund in the following circumstances:xi.The package has been tampered or damaged at the time of delivery, as determined by Quick basis the parameters established by Quick in its sole discretion. xii If the wrong Item has been delivered to Users, which does not match with the Item for which the Users had initiated a transaction on the Platform, provided however, that such change in Item was not previously communicated to the User. xiii.Quick has cancelled the order because of any reason mentioned under Clause 6.2.6, Clause 6.2.7, Clause 6.2.8 or Clause 6.2.9. above. xiv. All decisions with respect to refunds will be at the sole discretion of Quick and in accordance with Quick’s internal refund policy and the same shall be final and binding. All refunds initiated by Quick shall be refunded to the financial source account from which Users have initiated the transaction on the Platform.

11. Violation of the Terms of Use:Users agree that any violation by Users of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Quick, as the case may be, for which monetary damages would be inadequate, and Users consent to the Quick obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Quick may have at law or in equity. If Quick takes any legal action against Users as a result of their violation of these Terms of Use, Quick is entitled to recover from Users , and Users agree to pay all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.

12. Additional Terms:Quick may also require Users to follow additional rules, guidelines, policies or other conditions in order to participate in certain promotions or activities available through the Platform (the “Policies”). These Policies shall form a part of these Terms of Use, and Users agree to comply with them when they participate in those promotions, or otherwise engage in activities governed by such additional terms.

13. Link to Third Parties:The Platform may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). Quick shall not be responsible for examining or evaluating such third party websites, and Quick does not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of such third party websites. Quick does not assume any responsibility or liability for the actions, product, and content of any such third party websites. Before any Users use/access any such third-party websites, they should review the applicable terms of use and policies for such third party websites. If Users decide to access any such linked third party website, they do so at their own risk.

14. Term and Termination: a. These Terms of Use will continue to apply until terminated by either the User or Quick as set forth below. b. If the User objects to the Terms of Use or are dissatisfied with the Platform or Quick Services, they can (i) close their Account through the Platform or by writing to accountdelete@hiQuick.in; and (ii) stop accessing the Platform.c. Quick may, in its sole discretion, bar any User’s use of the Platform or the Quick Services at any time, for any or no reason. Even after an Account with Quick is disabled, made dormant or inactive, these Users shall remain liable for all their uncleared dues with respect to the Merchant Services.d. Quick may delist any User or block their future access to the Platform or suspend or terminate their Account if it believes, in its sole and absolute discretion that they have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically.e. Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until Quick chooses to terminate them.f. Users hereby agree and acknowledge, upon termination, Quick shall have the right to retain all information pertaining to the transactions initiated by Users on the Platform.

15. Governing Law:These Terms of Use shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Bangalore.

16. Report Abuse:In the event Users come across any abuse or violation of these Terms of Use or if they become aware of any objectionable content on the Platform, they can report the same to the following e-mail id: support@hiquick.in In case Users have any queries with respect to these Terms of Use or the Quick Services, please write to support@Quick.in

17. Communications:The User hereby expressly agrees to receive communications by way of SMSs and/or e-mails and/or Whatsapp from Quick, or other third parties. The User can unsubscribe/ opt-out from receiving communications through SMS, Whatsapp and email anytime either through the specific channels of communication or by contacting customer support, provided however, that Users may still receive communications with respect to their use of the Quick Service.

18. General:Amendments: Quick reserves the unconditional right to modify or amend this Terms of Use , Privacy Policy and Policies without any requirement to notify Users of the same. Users can determine when this Terms of Use was last modified by referring to the “Last Updated” legend above. It shall be the User’s responsibility to check these Terms of Use, Privacy Policy and Policies periodically for changes. The User’s acceptance of the amended Terms of Use or continued use of the Platform shall signify their consent to such changes and agreement to be legally bound by the same.Notice: All notices from Quick will be served by email to the User’s registered email address or by general notification on the Platform.Assignment: Users cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third party. Quick’s rights under the Terms of Use are freely transferable by Quick to any third party without the requirement of informing the User or seeking their consent.Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms of Use, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.Waiver: Any failure by Quick to enforce or exercise any provision of the Terms of Use, or any related right, shall not constitute a waiver by Quick of that provision or right.Integration: These Terms of Use together with Quick’s Privacy Policy and Policies and any other legal notices, communications published by Quick on its Platform, and any other agreements executed between the User and Quick shall constitute the entire agreement between the User and Quick concerning its Platform, Quick Services and governs the User’s use of the Platform and Quick Service, superseding any prior agreements between the User and Quick with respect to the Platform and Quick Services.

Purchase Services Policy:1. General Terms and Conditions:a. Notwithstanding the generality of the Terms of Use, these terms and conditions specifically apply to the Purchase Services.b. In case of Purchase Services, it is the duty of the Tied-up Merchants to share an updated Item list along with its prices on the Platform. Quick shall not be responsible for any inaccurate Item listing on the Platform. Further, Users agree and acknowledge that it may not be possible for the Tied-up Merchants to list out the exact price or prices of certain Items (including those that are perishable in nature) on the Platform.2. Medicine Purchase:a. Users purchasing any medicines/pharmaceutical medicinal product, using the Platform, for which a valid prescription from a registered medical practitioner is required will have to upload the corresponding prescription. It is the User’s responsibility to ensure that a clear copy of the valid prescription is uploaded while initiating the transaction, failing which, Quick reserves the right to terminate the Purchase Service, and initiate appropriate action against the User at its sole discretion. If the User is not physically present or is unreachable once the Delivery Partner reaches the designated delivery location, for a period in excess of fifteen (15) minutes, Quick reserves the right to unilaterally terminate the transaction with no refunds to the User.4. Payment Terms:While initiating a request for a Purchase Service, Users shall pay for the price of the Items as indicated on the Platform upfront. The transaction for the Purchase Service will be initiated on the Platform once the payment has been completed. In certain exceptional circumstances, where the purchase price of the Item is not available on the Platform or Items that are perishable in nature or Item whose price varies periodically or where the User is offered an alternate Item when the original Item is not in stock, the Delivery Partner upon reaching the Merchant outlet shall intimate User about the Item price and User shall be required to confirm the purchase of the Item and make the payment for the same to complete the transaction, however if User do not confirm the purchase of the Item and do not make payment for the Item, User shall pay such fees as may be communicated to You on the Platform for the efforts of the Delivery Partner.

Delivery Services Policy

Notwithstanding the generality of the Terms of Use, these terms and conditions specifically apply to the Delivery Services are to be read in consonance with the Terms of Use.

1. Delivery Services: a. The PND Services allow for Users to connect with Delivery Partners and Non-tied up Merchants, to fulfil tasks raised by such Users, including, tasks to purchase, pick up and drop items (the “User Items”) from Non-tied up Merchant locations (“Pick-Up Location”) and to drop to another location (“Drop Location”), each a “Delivery Task”. It is expressly clarified that Quick merely acts as a technology platform to facilitate Delivery Tasks initiated on the Platform and Quick does not assume any responsibility or liability for any form of deficiency of services on part of the Non-tied up Merchants or the Delivery Partner. b. Upon initiation of a request for a Delivery Task, depending upon the availability and acceptance of the Delivery Partner, a Delivery Partner is assigned to such task. The Delivery Partner shall send photos of the User Items on the Platform (“User Item Picture/(s)”) along with the corresponding value on the Platform for User Confirmation. Users are instructed to cautiously review and confirm the Users Item Pictures prior to initiating payment. User Confirmation of the User Item Pictures shall be relied upon by the Quick in case any dispute is raised between a User and the Delivery Partner. In case, the User Item Picture/(s) is different from the User Item listed on the Platform, Users should immediately reach out to the assigned Delivery Partner and request them to share the correct User Item Picture/(s). User confirmation to a User Item Picture shall be construed as a deemed acceptance for the modified/different User Item.2. In using the Delivery Services, the Users understand, agree, acknowledge and accept that: a. The Delivery Partners’ engagement with Quick is on a principal to principal, non-exclusive and voluntary basis. No control is exercised by Quick on the Delivery Partners and there is no employer-employee relationship between Quick and the Delivery Partners. b. Acceptance of a Delivery Task by a Delivery Partner shall constitute an independent contractual arrangement for services between Users and the Delivery Partner. c. Quick is not responsible for any non-performance or breach of any Delivery Task by the Delivery Partners. Quick does not guarantee the performance of any Delivery Task by the Users or the Delivery Partners respectively, of any Delivery Task initiated on the Platform. d. Quick is not a retail store, restaurant, food delivery service, merchandise delivery service, a courier or shipping service or food preparation entity. Quick operates an online marketplace and does not at any point of time during any transaction hold any right, title or interest over the items being transported pursuant to any Delivery Task. e. The Pick-Up Location and the Drop Location have been voluntarily added by the User on the Platform, and the User’s location data is collected in accordance with the Terms of Use and Privacy Policy. f. Users are aware of the items to be transported through a Delivery Task, and that Delivery Tasks cannot be initiated , for item(s) which are illegal, hazardous, dangerous, or otherwise restricted or constitute items which are prohibited by any statute or law or regulation. Such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewelry, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances. g. Delivery Tasks cannot be raised for dispatch of item(s) which require a special transportation permit or require any special license under applicable law. h. Upon becoming aware of the commission any offence or intention to commit any offence during a Delivery Task, Delivery Partners may report such information to the law enforcement authorities. i. The Delivery Partner shall upon reaching the Non-tied up Merchant outlet shall intimate Users about the User Item price and Users shall be required to confirm the purchase of the User Items. Users shall make the payment for the same to complete the transaction.3. Payments:While availing Delivery Service, Users shall pay the purchase price of the User Items through the Platform, as may be communicated by the Delivery Partner on behalf of the Non- Tied up Merchant. Only upon processing such an agreed amount via Platform, shall the Delivery Partner purchase the User Items and complete the Delivery Service.4. Cancellations:Delivery Tasks are not entitled to be cancelled once confirmed on the Platform. Cancellation post confirmation shall be subject to a cancellation fee as indicated to you on the Platform.

Quick reserves the right to terminate the Referral Programme or modify these terms at any point in time, without notice to users.

Pick Up and Drop Off Terms:Notwithstanding the generality of the Terms of Use, these terms and conditions specifically, apply to the PND Services are to be read in consonance with the Terms of Use.1. PND Services : a. The PND Services allow for Users to connect with Delivery Partners, to fulfil tasks raised by such Users, including, tasks to pick up and drop items (the “User Items”) from one location (“Pick-Up Location”) and to drop to another location (“Drop Location”), each a “PND Task”. It is expressly clarified that Quick merely acts as a technology platform to facilitate PND Tasks initiated on the Platform and Quick does not assume any responsibility or liability for any form of deficiency of services on part of the Delivery Partner. b. Upon initiation of a request for a PND Task, depending upon the availability and acceptance of the Delivery Partner, a Delivery Partner will be assigned to such task. The Delivery Partner shall pick up the User Items from the Pick-Up Location and drop off the User Items at the Drop Location.2. In using the PND Services, the Users understand, agree, acknowledge and accept that:a. The Delivery Partners’ engagement with Quick is on a principal to principal, non-exclusive and voluntary basis. No control is exercised by Quick on the Delivery Partners and there is no employer-employee relationship between Quick and the Delivery Partners.b. Acceptance of a PND Task by a Delivery Partner shall constitute an independent contractual arrangement for services between Users and the Delivery Partner.c. Quick is not responsible for any non-performance or breach of any PND Task by the Delivery Partners. Quick does not guarantee the performance of any PND Task by the Users or the Delivery Partners respectively, of any PND Task initiated on the Platform.d. Quick is not a retail store, restaurant, food delivery service, merchandise delivery service, a courier or shipping service or food preparation entity. Quick operates an online marketplace and does not at any point of time during any transaction hold any right, title or interest over the items being transported pursuant to any PND Task.e. The Pick-Up Location and the Drop Location have been voluntarily added by the User on the Platform, and the User’s location data is collected in accordance with the Terms of Use and Privacy Policy.f. They are aware of the items to be transported through a PND Task, and that PND Tasks cannot be initiated, for item(s) which are illegal, hazardous, dangerous, or otherwise restricted or constitute items which are prohibited by any statute or law or regulation. Such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewelry, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances.g. PND Tasks cannot be raised for dispatch of item(s) which require a special transportation permit or require any special license under applicable law.h. Upon becoming aware of the commission any offence or intention to commit any offence during a PND Task, Delivery Partners may report such information to the law enforcement authorities.3. Payments:While initiating a PND Task, Users shall pay the corresponding service fees as displayed on the Platform upfront. Only on successful receipt of the service fee, will the Delivery Partner initiate/complete the PND Task.4. Cancellations:PND tasks are not entitled to be cancelled once confirmed on the Platform. Cancellation post confirmation shall be subject to a cancellation fee as indicated to you on the Platform.