Privacy Policy:Quick, a Partnership Firm with its registerted offfice at Panjabari Assam,781037, India. ("Firm,We,Us,Our" and terms of similar meaning ) is committed to protecting Your policy. This Privacy Policy shall apply to the users, Delivery Partner, Merchants ( as defined in the terms of use). For the purpose of this Privacy Policy the users, Delivery Partners, Merchants( as defined in the terms of use) shall together therein after be reffered to as "You", "Your" or "Yourself".The firm has adopted this Privacy Policy to set out the manner in which personal data and other information is collected, recieved, stored, processed, disclosed,transferred,dealt with and handled by the firm in relation to your use or service (defined below) through the website www.hiquick.in ("Website"), Sub domain www.web.hiquick.in or the mobile application Quick ("App") , ( collectively refered to as the "Platform") or initiating or undertaking any other transaction in the Platform. The Platform may contain links to other websites. This Privacy Policy doesnot apply to information that you provide to,or that is collected by, any third party through the Platform, and any third party websites that you access or use in connection with the service offered on the Platform. Firm shall not be liable for and has no control over the practices a content of any such thirdparty website.
Please read the Privacy Policy carefully before using or registering on the platform or accessing any material, information or avaling any service ("Services") throught the platform by clicking on the "I accept" button on the landing page, You accept the Privacy Policy and agree to be legally bound by the same. If you do not agree the Pivacy Policy, please do not use or access the Platform.
The Privacy Policy in incorporated into and subjected to our Terms of use ("Terms") and shall be read harmoniously and in conjunction with the Terms. In the event of any conflict between the Terms and this Privacy Policy, the provision of the terms shall be supersede the Privacy Policy. All capitilised Terms not defined under this Privacy Policy shall have the meaning ascribed to it under the appicable terms.Please feel free to direct any question or concerns regarding this Privacy Policy by contacting Us by writing to Us at support@hiquick.in .
1. Our statement of Privacy practice:Your information is collected and processed in accordance with the Terms and Conditions of this Privacy Policy.
2. Collection of Information: 2.1 In order to enhance the user experience and provide Our services, Firm collects information about You from to sources: (i) information you affirmatively and voluntarily give to us : and (ii) informatin automatically collected when you visit our platform or use any of our sevice. 2.2 Informatin you give Us : in order to proivide our full range of service, We may collect the following types of information from You (as applicable) including but not limited to : your name , gender, email address, mobile and/or telephone numbers, service addresses, date of birth, picture(s), contact deteils of people you refer to us and other information about the service addresses that you Us, information provided by You while initiating and running at task including without limitation: search words,locations, product or service being sought, reviews rating, order details and history, pictures of items ordered or for which a task is running and all chat history etc. We can may further collect medical information in the form of medical prescriptions or other similiar such documents from you depending on the nature of product or service sought through the platform, to initiate a transaction in the Platform, and share such information on the need-to-know basis and upon request with the merchants selling/ providing such product or service to You. We may ask you to provide additional information about Yourself on optional basis. We may ask you for certain financial information , including credit card account data or other paymant method dada, to process for some of our services. We currently so not store any financial information provided to Us. We may also enable features which require our access to your address book, photo gallery, locations etc. If you sign up as a Merchant or Delivery Partner, We may also collect location details,copies of Government issued indentification documents, statutory registration, other KYC details ,call and SMS details.On recieving personal informatin about our users You no longer remain anonymous to Us. We may use this informatin to do internal research on our demographics. interests and behaviour to better understand, protect and serve you better.This information is compiled and analysed on an aggregated basis and in a manner that does not personally indentify you. We indicate field that are mandatorily required top be filled and fields that are optional. You may decide whether or not to provide such information to Us.You may choose not to provide Us with any personal information or information as required to complete your task;/Transaction initiated on Your Platform. If we do not recieve information required for Your task, a Delivery partner or Merchant may choose not to complete Your task/transaction intiated on the Platform .
3. Additional Information:When You Use Our services, We may collect information about You with Your permission in the following general categories: 3.1 Address book: For certain features we will need access to your address book on your device if you permit Us to access your address book. We may access the store name and contact information from your address book to facilitate certain service features on the App/ Website. 3.2 Transaction Information: We collect Transaction details related to your use of our platform, inculding the type of service requested , date and time the service was provided, amount charged, and other related transaction details. Further , We may also collect personal; information of third parties who are not registered on the Platform ,inculding names, Telephone numbers and addresses, for the limited purpose of completing the transaction intiated by You on the Platform.
4. Information Safety:All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorised persons has access to it. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access. Firm doesnot itself store Your payment card information , and doesnot have direct control over or responsibility for Your payment card account information. Although we shall try our best to protect Your data, we cant take any guarantee for the security of your data transmitted through the Platform. You play and important role in keeping Your personal information secure. You shall not share your user's name, password, card details, location or other security information for Your account with anyone.
5. Public Post:If the Platform permits You, You may provide Your feedback, reviews, comments etc. on the Platform on Your use of the Platform. All post shall be publicly accessible and visible to all users of the Platform.
6. Complaints:In case of any dissatisfaction in relation to the Platform,You shall first file a formal complain with the customer service of the Firm. Prior to pursuing any other recourse. The complains can be lodged at support@hiquick.in , and upon lodging a complain You agree to provide complain support to the customer service team with such reasonable information as may be sought by them for You. The decission of the Firm on the complain shall be final and You agree to be bound by the same.
7. Changes to our Privacy Policy:We reserve the unconditional right to change , add,or remove portions of the Privacy Policy at any time, without specifically notifying You of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regurlarly for changes. You can determine if changes have been made by checking the "Last update".8. Grievances.On the event You have any Grievences relating to Privacy Policy, please inform within 24 hours of occurance of the instance from which the Grievance has arisen, by writtng an email to the Grivence officer at support@hiquick.in.
